Group Equipment Classes
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On Demand Classes
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Refund Policy
Refund Policy:
Changed your mind? Life situation changed? Couple options:
Changed your mind? Life situation changed? Couple options:
- If it is within 12 hours of your purchase, we can void your credit card transaction on the Mindbody system. (No fees.)
- Purchased and booked a spot in a set session (i.e.- Prenatal, Postnatal, Beginner, etc.) and can no longer attend? If we find someone to fill your booked spot, we can refund you minus 5% processing fees (if paid in cash/e-transfer, no processing fees).
- Too late to find someone to fill the spot you booked? 50% refund cash/cheque, or 75% return credit to your account (to use towards future purchases).
- Part way through a set session or part way through using expiring credits and something happened? (COVID, moving, etc.) We can place the cash value on your account, and you can use towards a future service purchase (in studio, online services, etc.).
- Not going to finish using your non-expiring credits? We can give them to a friend of your choice, you can give them to a common pool of credits (that is shared amongst those that are not always able to afford regular Pilates- such as students), or we can convert them to credit on account for a future service purchases (online, gift certificate for someone, etc.).